If you are not satisfied with your recent purchase (e.g. damaged during shipment, wrong item/type/shade/etc), you can submit a product return request to the Customer Service 7 business days from the date the items reached you. If you did not inform our Customer Service, your return request will not be processed.
- Please send us a return request to [email protected] within 7 working days from date received.
- Damaged items must be returned together with their original box (in an unopened condition) and official receipt printed from your email.
- Promotional items bought are not eligible for return and exchange.
⚠ Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.⚠
What will I get back after returning the item(s)?
You can choose to have either a prorated refund ( if order has applied promotion code ) to your Account within 5 business days or refund to bank account may take 7 - 14 business days.
What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, and we will refund a maximum of RM 5.00 for your return shipping charges to your account.
Postage refund takes 3 business days to complete.
For more information, kindly email to [email protected]
How can I return my purchase?
Kindly email your inquiry to [email protected] with the subject “Return Item”. We will assist you as soon as possible.
Please allow 7 business days for your inquiry to be processed.
To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)?
Please allow a minimum of 14 business days from the date we receive your return package.
Refund will based on the final amount that customer actually paid - Promotional codes or vouchers cannot be exchange into cash term.
I need more information about this. Who do I contact? 📞
You can contact our customer service at 012-881 5935 or email your inquiry to [email protected]
Our customer service will contact you during business hours..